ChemoMetec is dedicated to keeping your instruments and software qualified, validated and up to date.
With the Service Plan package, have peace of mind knowing that every year you will receive outstanding, direct support for your instrument.
Servicing your instrument regularly will help ensure that you are staying GMP compliant.
Service Plan features
- Priority access to specialists:Our experienced Field Application Scientists (FAS) are first line support, and will address your case as a top priority. Our FAS are certified and expertly trained to identify, isolate, and resolve even the most challenging issues. You have direct access to our FAS during and outside office hours. After hours, you can reach out via email to resolve any issues in a timely manner.
- Extended warranty including free repairs:This warranty covers defects or breakdowns caused by wrong installation, handling and storage, unintended use, lack of reasonable maintenance or operation by the Buyer or Buyer’s agent or representative. This warranty also covers all costs for transportation of instruments to and from our facilities for repair.
- On-site service check with service kit including:Our FAS will perform instrument maintenance and IQ/OQ/PQ testing on-site approximately 9-11 months after installation and every 12 months thereafter. ChemoMetec will contact the customer at least one month before the planned service check