The Service Plan for the NucleoCounter® NC-200™ instrument is designed to keep your instrument validated and running optimally, so you can always rely on your cell analysis.
With a Service Plan, one of our Field Application Scientists (FASs) will visit you at regular intervals, as determined in the plan. The FAS will run through three qualification protocols: Instrument Qualification (IQ), Operation Qualification (OQ), and Performance Qualification (PQ). They will ensure that your instrument has the most up to date software and your instrument warranty will be extended one year. The FAS can discuss any questions you might encounter for your analysis needs and give additional training for users or new employees, if needed.
Regular service ensures that your instrument is always up-to-date and in line with good manufacturing practices (GMP) specifications.